Privacy policy

Last Updated: July 21, 2019



Welcome to  Basket! We are committed to giving you the best online shopping and delivery experience.The Privacy Policy listed applies to all accessible Basket platforms, albeit Website , IOS App, Android App or other.  The Privacy Policy for our platform explains what information we obtain from our users, how such information is and may be used, under what conditions do we share your information, and the choices you are able to make about the information you are sharing with us.


What information do we collect ?

During the time your are using platform, we ask you to provide information. Example when you are creating an account , we ask you to provide your name, phone number, address and other.  If you logon to through a third party such as facebook, we obtain information about you using the tool used to login.  In addition, the tools used receives information about you when using our platform. Third party partners may also collect information about you or share information with us.

In the event we launch sharing tools and you wish to invite your friends and contacts to use the Service, you will share through adding them manually or importing your contacts. In all cases we will not access your contacts without your permission unless you request to do so for the purpose of sharing with your friends and inviting them to use the service.


Technical Information

When using we collect technical information when needed. This information could be software or hardware related.

Tracking and Cookies:We also use third-party services to support basket to understand the usage of Basket and the performance of basket and any advertising, and these third-parties may use  cookies, pixels, or other objects on our platform or collect information . For example, we use Google Analytics to understand how users are behaving on our platform. Another example, we use adjust to track all advertising and conversions.


Other Information: While using basket , we record information about your use of the service and we also obtain some information on your browser or device. Logs information include things like the IP address , information about the browser, operating system , device type, location, unique device identifiers, pages and links that you navigate to and links that you click, searches that you run on Basket may also be recorded, and other ways you interact with the service is also recorded. If you are logged into the Basket, such information is stored with your account information.

How we use your information

We may use the information we collect for many purposes, including and not limited to :

  • Provide Basket service to you, improve the quality of the service.
  • Develop new products and service.
  • Share information with your Personal Shopper.Your Personal Shopper is the person who full-fills your order. (which means those agents that shop for and/or deliver the order for you, including our retail partner and their employees and contracts  or our third-party providers were applicable, or our agents where applicable)
  • Allow your Personal Shopper to choose your ordered items at your selected  store, deliver your items to you (Your Address ) , and/or call or text you ( Phone number)  with any updates on your order or any arising issues.
  • Charge you for the purchase and delivery costs through our payment processing partners ( gateways).
  • Offer you customized content such as ads, promotions and any other customized material.
  • Learn how users interact with basket and learn about new feature testing and other.
  • Provide customer service, respond to any customer care requests, and contact you about your use of Basket 


Additional info

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.


Information that we share

Basket is an online grocery platform that provides a list of supermarkets/ stores / retailers which you can select goods from and order from. Placed orders and contained goods are shopped for through our agents/ partners/ Personal Shoppers who pick your items for you and pack them for delivery to your set location. Or in some cases just prepare the order for pickup.

In order for this process to be completed successfully we share information about you and your order to the parties involved to enable the process. This includes the Personal Shopper(s) who need to know your ordered items so they can pick the items for you. We also share information with the payment gateway partners who need to know your details to process your payment if you are paying by credit card. In other times we would inform our partner retail store agents/employees of your order and details in the event they are logistically involved in preparing your order. 

Basket may also share information when prompted by the user. Example such as using a loyalty card that has been integrated into our system. Such information will be shared with the retail partner to enable the usage of the loyalty card provided. Other cases may include sharing your information when sharing our service with friends, or making social actions such as sharing our app or our recipes and such.

Basket may also use your information for any legal reasons involving authorities, such examples my include fraud or any security reasons involving national security or such required by the law.


Changes to this Policy

Our privacy policy and terms of conditions may change from time to time. Such changes may be found on this page. We encourage all users to review our terms and policies regularly to keep an update with the changes. Basket reserves the right to change the policies without early notice. By using or continuing to use, you agree to our policy and any changes made to it. In the case of materials changes to the Policy, we may provide you with a notice that can be sent by notification or email.

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